RibbonDiff — Support

Help, troubleshooting, and contact information for the RibbonDiff macOS app.

Contact

Email: ribbon@craftclay.com

When contacting support, please include your macOS version and the app version shown in RibbonDiff → About (or the App Store “Version History”).

Quick help

Preferences / Settings

Open Settings
In the menu bar choose RibbonDiff → Settings… (shortcut: ⌘,).

What you can adjust

Import a theme (JSON)
Go to Settings → Theme, click Import Theme…, then select a .json file. Imported themes appear under User Themes.

Export a theme (JSON)
Go to Settings → Theme, click Export Theme…, give it a name, then choose where to save the .json file.

Tip: If you imported a theme but don’t see it in the list, close and reopen Settings and check the Theme section again.

Troubleshooting

Text looks out of sync after a large paste
Try clicking into the pane and scrolling once, or toggle Word Wrap off/on to refresh layout.

Performance with very large text
Very large comparisons may take a moment to compute. If it feels slow, try comparing smaller sections or splitting the input.

Theme import/export issues
Make sure the file is valid JSON. If you imported a theme but don’t see it, reopen Settings and check the Theme menu.

Feature requests & feedback

Send suggestions to ribbon@craftclay.com. If possible, include a short example input (non‑sensitive) and what you expected to see.

Last updated: 2026‑01‑06