MarkPane — Support

Help, troubleshooting, and contact information for the MarkPane macOS app.

Contact

Email: markpane@craftclay.com

When contacting support, please include your macOS version, the MarkPane version shown in MarkPane > About MarkPane, and a brief description of the Markdown file or workflow. Please remove private content from sample files before sending them.

Mac App Store purchase

MarkPane is available as a $4.99 paid Mac App Store app. It is a one-time paid download, with no subscription and no separate in-app unlock. You can download it from the Mac App Store listing.

Quick help

Troubleshooting

I cannot open a Markdown file

MarkPane accepts readable local text files, including .md, .markdown, .mdown, .mkd, and .txt. If the file is not readable text, or if macOS cannot grant access to it, MarkPane shows an error. Try moving the file to a normal local folder and opening it again.

I cannot browse a folder

Choose a normal local folder when prompted. MarkPane uses macOS folder permission to show the folder tree and open supported Markdown files inside it. Hidden files and package contents are skipped, and non-Markdown files may appear dimmed for context.

I cannot create a new Markdown file

Choose a writable local folder when the save panel opens, or use Create New Markdown inside a writable folder in the Folder Access window. MarkPane creates .md, .markdown, .mdown, .mkd, or .txt files. If the folder is read-only, outside the folder access you granted, or already contains an item with the same name, MarkPane shows an error.

I cannot create a new folder

Use Create New Folder from the Folder Actions menu or from a folder context menu in the Folder Access window. MarkPane creates a writable folder named Untitled Folder, or the next available numbered name, then starts inline rename. If the parent folder is read-only, outside the folder access you granted, or blocked by macOS permissions, MarkPane shows an error.

I cannot rename a file or folder

Use the context menu in the Folder Access window and choose Rename. Names cannot be empty, contain /, or match another item in the same folder. If macOS does not allow the move, try a normal writable local folder.

I cannot delete a file or folder

Use the context menu in the Folder Access window and choose Delete. MarkPane asks for confirmation, then moves the selected item to the macOS Trash. If macOS does not allow the move, try a normal writable local folder or adjust the file's permissions in Finder.

A linked Markdown file asks for permission

If a rendered link points to another local Markdown file outside the folder access MarkPane already has, choose the linked file's folder when prompted. MarkPane then opens the linked document in a tab.

Local images do not appear

Because MarkPane is sandboxed, images stored next to a Markdown file may require explicit folder access. Use the inline Allow Local Images action and select the Markdown file's folder when prompted.

Task-list checkbox changes did not save

MarkPane updates task markers such as [ ] and [x] directly in the Markdown file. The file must still be writable, and the rendered checkbox must match a task marker in the source. If the source changed outside MarkPane, reopen the file and try again.

Edit Current Markdown is disabled

Open a Markdown file first. The source editor is available for file-backed documents, and changes autosave back to that file.

Return does not continue a list inside a code block

This is expected. MarkPane avoids Markdown list continuation inside fenced code blocks so code samples stay plain while editing.

Search finds different text than the source editor

Find in Markdown searches the rendered document, including headings, tables, code, math fallback text, details, and footnotes. It does not behave like a raw-source text search.

A Mermaid diagram does not render

Confirm that the diagram is inside a fenced code block labeled mermaid. MarkPane supports flowchart, state, sequence, class, ER, and XY chart Mermaid fences. Other diagram types or unsupported Mermaid syntax may fail to render.

Math does not render as expected

Display math is supported with $$...$$, \[...\], and fenced math blocks. Some complex or invalid TeX may be shown as readable fallback text if MathJax cannot render it.

Window transparency or glass surface looks unusual

Use View > Window Transparency to choose a different opacity, or toggle View > Use Glass Document Surface. The exact appearance can vary by macOS version and system appearance.

Performance with very large files

Very large Markdown files, complex diagrams, or large math sections may take a moment to parse and render. If a document feels slow, try reducing very large generated tables or splitting the file into smaller documents.

Feature requests and feedback

Send suggestions to markpane@craftclay.com. If possible, include a small non-sensitive Markdown sample and what you expected to see.

Last updated: 2026-05-31